CANNATRON'S FREQUENTLY ASKED QUESTIONS (FAQS)
No. Cannatron works exclusively with retailers and distributors. Individual customers are encouraged to shop directly with brands through their eCommerce websites.
We have established high standards for all brands available through Cannatron. We only stock category-killing brands and products that we are confident earn their shelf space and turn across the entire value chain.
The Cannatron Power Team offers distributors the best prices, selection, and service. We are dedicated to making sure your shelves are stocked with the newest and best selling products that customers demand.
We are the perfect partner for any retailer looking to fill their store with smoke shop, dispensary, and convenience store products and accessories. By working with us, youâ€™ll have access to resources like upsell opportunities, and merchandising advice to increase order values.
Cannatron does not have any physical brick-and-mortar locations to shop at. However, customers are welcome to visit and browse our showroom at our headquarters location.
Career opportunities can be found here.
The Marijuana Regulatory Agency, among other things, regulates the state of Michiganâ€™s (i) adult-use marijuana establishments and licensees in accordance with the Michigan Regulation and Taxation of Marihuana Act and its associated administrative rules; and (ii) medical marijuana facilities and licensees in accordance with the Medical Marijuana Facilities Licensing Act and its associated administrative rules. Cannatron is not required to obtain a license from the Marijuana Regulatory Agency as Cannatron is not engaged in the business of growing, producing, processing, marketing or selling Marijuana, derivatives of Marijuana or products that contain Marijuana or derivatives of Marijuana.
REGISTRATION AND ACCOUNT SET UP
Businesses with physical brick and mortar locations are eligible. We do not approve pop-up shops, flea market booths, kiosks, online\/e-comm stores, etc. Please do not apply with a residential address.
Please indicate this in your application. Customers can create and label multiple shipping locations in their account settings to keep them organized.
The process includes applying through this form. Your application will be reviewed by a team member. Once your application is accepted you'll be sent details to create your account via email.
During the application review process, we may request additional information from you in forms that may include but are not limited to documents, photos, etc. To avoid a delay please fill out your application in full and respond to any requests promptly.
Please make sure you include your Tax ID during the application process
Applications can be submitted through this form.
Upon application approval, you will be sent a link to create your account and set your password.
Please contact your Account Manager.
No. Cannatron customers agree to not sell products purchased from Cannatron on third-party sites when they submit their application.
BRANDS AND VENDORS
Cannatron can help put your products on the map and improve your brandâ€™s reach.
Vendors can submit inquiries through this form.
We seek out partnerships with brands that we view as being a step ahead of the competition and the creator of category-killing products. Cannatron Customers benefit from a variety of special exclusives when shopping our Partner Brands.
Depending on the brand, these partnerships provide us with exclusive distributor rights, product selection, or pricing that we share with our customers. Additionally, when more you spend on Partner Brands, you can become eligible to move customer tiers.
Yes. We can work with customers in the United States and most US Territories. Internationally, we can work with customers in Argentina, Aruba, Australia, Austria, Bahamas, Canada, Chile, Costa Rica, Denmark, French Guiana, Italy, Ireland, Japan, Luxembourg, Outlying Islands, Mexico, Netherlands, Norway, Poland, Slovenia, Sweden, United Kingdom, and Vietnam. Some shipping restrictions may apply based on your location. This list is subject to change at any time.
VAT is applied by the product class and value of the product for your shipping address. That will be applied as a true cost by your Account Manager before the order is processed.
You can submit orders through our website by logging into your account or with your Account Manager.
We will send you a confirmation email.
Customers with terms will pay on their agreed schedule. Draft orders and estimates are charged when processed.
Orders are typically processed and shipped within two business days.
Yes if you are local to the Detroit Metro area you are welcome to pick up your order from our Oak Park headquarters.
Your order will be securely packed by hand. Packaging specifics depend on items being shipped.
Shipping times are dependent on your location and the carrier.
International shipping times depend on your location and the carrier.
A tracking ID will be provided once your order is ready to ship.
All businesses have three days upon the receipt of their order to notify Cannatron of damaged or incorrect items.
Please fill out this form to request a return or exchange of an item you purchased. Once your submission is received, a Cannatron customer service team member will reach out via email with a Return Merchandise Authorization number and pre-paid return shipping label.
Details about packing your order will be included with your pre-paid return shipping label.
After the returned item is received, our team will inspect it and process your refund or exchange. Your return or exchange may be delayed if the items received don't match the items on the return form.
The amount will be refunded to the original payment method used during purchase.
We accept Visa, MasterCard, American Express, and Discover.
Customer experience hours are Monday-Thursday, 10 a.m. to 6 p.m. EST, and Friday 10 a.m. to 5 p.m. EST.
Customer experience can be contacted through the Customer Care Portal.
Check back soon!
Check back soon!
Yes! We offer competitive pricing on all products and exclusive pricing on some Partner Brands.
A master case refers to the outer box that contains your goods at its largest quantity other than a pallet.
An inner case is created when the master case is broken up into smaller groupings of the product.
Please fill out a Counterfeit Report here.
Please report this information through the Counterfeit Report form.
You can sign up for back-in-stock email alerts on the product page. Additionally, your Account Manager can recommend alternatives.
We recommend visiting our Best Sellers collection.
All customers are welcome to use assets available via your account manager. If you plan on using other images, videos, text, or products in general, you must have written permission from us stating so. Any violation will result in legal action.
All Cannatron media assets available via your account manager. Logo misuse could result in legal action.
All brand and media assets available via your account manager. Misuse of brand logos could result in legal action.
On product listings and via your account manager.