- Do you offer special pricing?
- Yes! We offer competitive pricing on all products and exclusive pricing on Partner Brands and Exclusive Brands.
- What is a master case?
- A master case refers to the outer box that contains your goods at its largest quantity other than a pallet.
- What is an inner case?
- An inner case is created when the master case is broken up into smaller groupings of the product.
- What do I do if I think I have a counterfeit product?
- Please visit our Counterfeit Hub here or fill out a Counterfeit Report here.
- I know someone selling counterfeit products. What should I do?
- Please report this information through the Counterfeit Report form.
- Do you have a catalog?
- Yes. Physical copies can be requested through your account manager or the General Contact form. A digital version is available to view here.
- The product I want is out of stock, when will it be back in stock?
- You can sign up for email alerts on the product page. Additionally you Account Manager can recommend alternatives.
- Can someone help me select products?
- On top of knowing you are shopping our marketplace of category-killing products, we have a variety of resources available to help you select products for your shop. We recommend starting with our Self-Serve Info Center and blog. Your Account Manager is also a great resource.
- How do I know what products are most popular?
- We recommend visiting our Best Sellers collection.
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