Monday - Friday 9am - 5pm EST 855-977-0420


  • What do I do if an item is damaged, incorrect or missing?
    • All businesses have three days upon the receipt of their order to notify Cannatron of damaged or incorrect items. 
  • How do returns work?/How do I start a return?
    • Please fill out this form to request a return or exchange of an item you purchased.  Once your submission is received, a Cannatron customer service team member will reach out via email with a Return Merchandise Authorization number and pre-paid return shipping label. 
  • How do I correctly pack my return? 
    • Details about packing your order will be included with your pre-paid return shipping label. 
  • When should I expect my return to be processed?
    • After the returned item is received, our team will inspect it and process your refund or exchange. Your return or exchange may be delayed if the items received don't match the items on the return form.
  • How will I be refunded? 
    • The amount will be refunded to the original payment method used during purchase.  
  • Do I need to pay to return my order?
    • No.