As a business owner, you know there’s nothing worse than an unhappy customer. If something purchased from your store defects, there’s usually nothing you can do without eating some of the cost to replace it. That is, until you stock up on Ooze batteries for your vape section that are covered by the Ooze Warranty Program. With products that are backed up with this warranty, Ooze will handle any issues with the product so you never have to.
Now, this warranty program wasn’t created because the products are faulty—actually, it’s the opposite. We stand by the quality of each device and believe in the technology and safety features installed. That’s why Ooze decided to cover all these products with a warranty. If the device isn’t working properly, we need to figure out why and issue a replacement. Happy customers are what we’re all about!
What is the Ooze Warranty Program?
The Ooze Warranty Program is a system put in place by the Ooze brand to take care of any device returns. Customers can go right to Ooze's website to file their claim, and Ooze will handle it from there. There's nothing you need to do!
All Ooze pen-style vape devices are covered by the Standard Warranty, which will be active for whopping 5 years from the purchase date. A well-cared for standard lithium-ion battery (like the pen-style batteries) has a lifespan of 4 years, so Ooze technically gives a bonus year of coverage.
The Limited Warranty covers all other electronic Ooze devices and is active for 1 year after the purchase date.
How does the warranty program work?
- At the time of purchase, inform your customers that the device they just bought has a warranty! Tell them directly rather than hoping they read all the packaging and follow all the instructions.
- Have them register their device on the Ooze site before their first use. There should be a QR code on the package of all newer models, and product registration is also available and easy to find on the site.
- Somewhere down the line, the customer has an issue with their device.
- Instead of coming to you to complain and ask for a refund, they can go right back to Ooze's website to file a warranty claim
- The Ooze Customer Support team will handle any required product returns and will ship out a new, working device. There’s nothing you need to do after selling that initial device.
- Enjoy all the time and headaches you save by not having to deal with Ooze returns!
Stock up on Ooze and spend more of your time focused on your store’s progression and less on dealing with faulty product returns.
It can be tempting to stock up on cheaper devices, but having warranties for as many products in your store as possible will save you a lot of headache. Shop the entire line of Ooze vaporizers here!